2. Who we are

Our website address is: https://thehartenorwich.co.uk

2. What personal data we collect

We only collect personal information that you choose to provide to us through our contact form or by emailing us directly. This may include:

  • Your name

  • Your email address

  • Any information you include in your message

We do not collect any technical, usage, or tracking data about your visit to this website.

3. How we use your data

We use your personal data solely to:

  • Respond to enquiries you send to us

  • Communicate with you about your request

We do not use your data for marketing purposes and we do not send newsletters or promotional emails.

4. Lawful basis for processing

Under UK GDPR, our lawful basis for processing your personal data is:

Legitimate interests – it is necessary for us to read and respond to your enquiry.

5. How we store your data

Messages sent via the contact form are delivered to our business email inbox. We take reasonable steps to keep this information secure and only accessible to authorised persons.

We keep personal data only for as long as necessary to deal with your enquiry and for any follow-up communication, after which it is deleted or archived securely.

6. Sharing your data

We do not sell, trade, or rent your personal data to third parties.

Your information may be handled by our email service provider purely for the purpose of delivering messages to our inbox, but it is not used for any other purpose.

7. Your data protection rights

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Object to or restrict how we process your data

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the email address above.

8. Cookies

This website does not use tracking, analytics, or advertising cookies.

Basic, essential cookies may be used by your browser or hosting provider to ensure the website functions correctly, but we do not place or manage any cookies ourselves.

9. External links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. We encourage you to read their privacy policies.

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the “last updated” date will be revised accordingly.